Cookie Policy

Contents

What are cookies?

Cookies are very small text files that are stored on your computer when you visit certain web pages. Here at cyclesurgery.com we use cookies to keep track of what you've placed in your shopping bag and to remember you when you return to the site.

Our cookies don't contain any sensitive information, such as your name, address or payment details.

To place orders on cyclesurgery.com, you will need to have cookies enabled. If you don't wish to have cookies enabled, you'll still be able to browse the site, but you won't be able to place an order.

Our site also uses some third party tools, for areas such as site search, our affiliate marketing programme, recommendations and review services. These tools are provided by our trusted business partners, who may also place cookies on your computer. For more details, please see the section entitled 3rd party cookies, found here.

We are providing this information to ensure that you are fully aware of the cookies that we employ, in order to comply with recent changes in EU legislation. We aim to be open, honest and transparent every step of the way.

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Our cookies policy

We use cookies to deliver the best shopping experience we can, continuously aiming to develop and improve our site.

None of the cookies used by either ourselves or our trusted 3rd parties store sensitive information about you.

Please find below the list of cookies that we use here on cyclesurgery.com.

Cookie Name Further Details
_utma, _utmb, _utmc, _utmz These are google analytics cookies which enable us to view and analyse visitor information and this in turn helps us to improve our website to make your shopping experience the best it can be. Find more information about google's privacy policy here: www.google.com/analytics/learn/privacy.html
Fcp_last_category, LastCategory, LastSuccessfulCategory, These cookies record the categories you've browsed whilst on the website, so that we can provide easy back links to previously viewed categories.
fcp_shopping_basket Retains your shopping basket contents between visits to the website.
Language_iso This cookie is used to remember your language preference.
Country_iso This cookie is used to remember your country preference so that the website displays correct country information and delivery pricing.
Currency_iso This cookie is used to remember your currency preference.
view_format This is a cookie that stores the number of columns of products shown on the product listing pages.
nextPreviousIds Product IDs of the previous and next products.
JSESSIONID, K-JSESSIONID-gdncaooa Session cookies that only last for the time you are on our web site. These are used to make the site work and allow you to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.
X-Mapping-gbooldlg The Cycle Surgery website utilises more than one server. This cookie is used to send your website request to the same server where possible, in order to keep the website running quickly and efficiently.
FCP_MOBILE_LAST_CATEGORY, FCP_MOBILE_LAST_SEARCH,FCP_MOBILE_PRODUCT_IDS These are used within our dedicated mobile website to remember the categories & products visited.

If you wish to block, restrict or remove cookies from cyclesurgery.com, you can use your browser to do so - see the section entitled managing cookies for further information on how to do this.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers.

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3rd party cookies

We have a number of business partners that help us to deliver our site search, affiliate marketing programme, recommendations and review services.

Only Cycle Surgery teams and these trusted partners have access to the information that delivered as part of these strategies.

If you would like more information about the cookies used by these partners, as well as information on how to opt-out, please see their individual privacy policies listed below:

Supplier Name Further Details
Webgains Webgains are our affiliate marketing partner - find out more about their cookie policy here: www.webgains.com/public/privacy/webgains-cookies
Google Analytics We work with Google to be able to view and analyse visitor information. This helps us to improve our website to make your shopping experience the best it can be. Find more information about google's privacy policy here: www.google.com/analytics/learn/privacy.html
more2 more2 is our database and email marketing partner. more2 maintains our marketing database, sends emails on our behalf and helps us to analyse how recipients are interacting with these emails. This enables us to improve the content and make our emails more relevant to our customers.
Kenshoo Kenshoo is a digital marketing software company that provides us with technology solutions for search marketing. View their privacy policy here: www.kenshoo.com/Privacy_Policy
Sli systems Sli Systems provide the search functionality on our website. View their privacy policy here: www.sli-systems.com/about/legal
Social media sharing tools including facebook and addthis cyclesurgery.com carries embedded share tools to enable you to easily share information and products you like with your friends. These sites may set a cookie when you are also logged in to their service. Cycle Surgery does not control the delivery of these cookies and you should check the relevant third party website for more information about these.

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Managing cookies

Cycle Surgery will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by cyclesurgery.com, you can do this through your browser settings. The Help function within your browser should tell you how:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Cycle Surgery website.

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Disclaimer

Any links to external websites are provided for your information. Please note that we cannot be held responsible for the content of external websites.

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Privacy Policy

We treat your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep it on a secure server and we fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, you need to input Personal Information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

We may contact you for any of the above purposes whether by telephone, email or in writing.

When you create a shopping account you will be given the option to receive information from us by post or e-mail, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick or untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by following the unsubscribe link in our emails or telephoning us on 0800 298 8898. We are open 9:00 - 18:00 Mon - Fri and 9:30 - 15:30 Saturday.

We will not release your Personal Information to any company outside of Cycle Surgery for mailing or marketing purposes unless you have given your consent.

Be aware that if requested by the police or a government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. Please check back frequently to see any updates or changes to our privacy policy.

For the purposes of the Data Protection Act 1998, the Data Controller is Cycle Surgery at the address below. Questions regarding this Policy should be directed to the same address

CycleSurgey.com Manager
CycleSurgery
The Rock
2 Thornberry Way
Guildford
Surrey
GU1 1QB

Alternatively, send us an email at enquiries@cyclesurgery.com or give us a call on 0800 298 8898.