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How to Place an Order

We hope we've made the process of placing an order as simple as possible. If you have any suggestions for improvements please don't hesitate to contact us at mail.order@cyclesurgery.com

  1. Search through our product range by clicking on a link from our drop-down top navigation.
  2. Add it straight to your basket with the "Buy Now" button or view more details of the product by clicking the button or product image and add to your basket from the product details page.
  3. Go to your bag to review your order and click checkout to proceed.
  4. Fill out the three steps; login, delivery, and payment and your order will be processed.

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Payment Processes

Our payment system will accept all major cards including Visa and Mastercard. Currently we don't accept payments through Paypal or any other third party payment service. If you wish to use a gift voucher to pay then please see below.

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How to Use a Gift Voucher

If you have a CycleSurgery gift voucher and would like to redeem it, then we require you to send it in to us with details of the items you would like to order and a phone number with which to contact you. Alternatively you can use the voucher in any of our stores. If you have any queries regarding gift vouchers please call us on 0800 298 8898.

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Security

We pride ourselves on offering a secure service. As part of this we never store the complete card details. As a result of this, we will need to call you and retake your card details in the event of an exchange or alteration to an order.

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Privacy Policy

As part of our measures to make sure that you receive the best service possible we will never pass your details onto a third party.

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Returned goods by post - no hassles promise

Please send returns for orders placed through www.cyclesurgery.com to:

CycleSurgery.com Returns
2 Thornberry Way
Guildford
Surrey
GU1 1QB

Tel:0800 298 8898

Fax:01483 445 321

Goods can be returned for a prompt refund or exchange if they are received back at CycleSurgery.com Returns Department within 21 days: in new condition, with the original packaging, labeling and CycleSurgery receipt. A refund request will be actioned within 3 working days from receipt.

For an exchange request we will have to refund the original order and create a new order for the replacement and re charge your card. This will show as two transactions on your statement.

The 21 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer.

We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. We are legally unable to refund or exchange helmet returns so be careful when choosing. If the product is faulty however we will return it to the manufacturer for a warranty claim assessment. Note: DVDs, videos, books and software are non-exchangeable and non-returnable, unless incorrect or defective. If goods develop a problem they will be returned to the manufacturer for inspection to determine whether a warranty claim is valid. All of the above does not affect your statutory rights as a consumer. Our stores are unable to refund orders placed via CycleSurgery.com, but items can be exchanged in-store.

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Delivery Charges - UK Mainland

Bikes

  • UK Mainland Postcodes: Bikes up to £649.99 - £7.95
  • UK Mainland Postcodes: Bikes of £650.00 and above - FREE
  • Highlands, Islands + Northern Ireland (inc. Channel Isles): Bikes up to £649.99 - £15.00
  • Highlands,Islands + Northern Ireland (inc. Channel Isles): Bikes of £650 and above - FREE

All other items

  • UK Mainland Postcodes + BFPO addresses: orders up to £50.00 - £3.95
  • UK Mainland Postcodes+ BFPO addresses: orders of £50.01 and above - FREE
  • Highlands + Islands (inc. Channel Isles): orders up to £50.00 - £3.95
  • Highlands + Islands (inc. Channel Isles): orders of £50.01 and above - £15.00
  • Northern Ireland: orders up to £50.00 - £3.95
  • Northern Ireland: orders of £50.01 and above - £15.00
  • Any UK Address: Gift Vouchers - £4.95

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Delivery Charges - Europe and Rest of the World

Europe

Country Cost for bikes Cost for other items
Eire, Belgium, Holland, Luxembourg, France, Germany £30.00 £15.00
Italy, Denmark, Portugal, Spain, Austria, Finland, Sweden £40.00 £25.00
Switzerland, Norway, Romania, Russia £55.00 £45.00
Greece, Bulgaria, Czech Rep, Hungary, Poland, Slovakia, Slovenia, Turkey, Lithuania, Estonia, Latvia £65.00 £50.00

Rest of the World

Bikes to the rest of world: £190

For the cost to send other items, please see the table below:

Item(s) Value Zone A-B Zone C-D Service
£0 - £75.00 £15.00 £35.00 Royal Mail International
£75.01 - £250.00 £50.00 £70.00 International Courier
£250.01 - £500.00 £80.00 £100.00 International Courier
£500.01 + £100.00 £120.00 International Courier

Zone A-B: USA, Canada, Australia, New Zealand, Hong Kong, Japan and Singapore
Zone C-D: Dubai, Brazil, Argentina, Kuwait, South Africa and United Arab Emirates

Overseas delivery charges are based on country and weight. Additional local duty and taxes may be required to be paid in certain countries to enable receipt of the goods.

For more information please click here, call us on freephone 0800 298 8898 or email us at: enquiries@cyclesurgery.com

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Delivery Times

Delivery of orders to UK addresses typically takes 1 - 3 working days from when the order was placed, if the item is in stock in our warehouse.

If the item is not in stock in the warehouse, but is in one of our stores, delivery typically takes 3-5 working days.

The delivery period for sale items may be extended by 1 or 2 working days.

Delivery to Europe typically takes 3 - 5 working days from dispatch.

Delivery to the rest of the world can take longer depending on where the parcel is headed.

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Sponsorship

Many thanks for your interest in being sponsored by us! As you can appreciate, we get approached to contribute to many charitable and sporting events. Although we would love to support everyone in their fundraising challenges, we only have a limited budget set aside for such activities. We have chosen to work with Macmillan Cancer Support for our charitable events and have a selection of people who help us make a difference on a larger scale. We therefore cannot offer sponsorship to individuals, although we wish you luck whatever your endeavour.

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Affiliate Requests

We are always interested in working with affiliate partners who share the same high quality and customer service views as ourselves. If you are interested in becoming an affiliate partner please email enquiries@cyclesurgery.com

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