Great Portland Street Store
We have 2 levels of retail space displaying bikes from the biggest names in the industry, including Specialized, Marin, Trek and Brompton: so whether you are commuting, on open road or getting muddy on the trails we have the right bike for you. With a vast selection of clothing, parts and accessories, we have every type of cyclist covered.
CycleSurgery Great Portland Street incorporates a fully equipped workshop, staffed with technicians who are experienced in keeping London cyclists moving. We can also offer same day repairs in most cases.
We also continue our close relationship with Runners Need. The Great Portland Street branch can offer tri-athletes and runners everything they need under one roof.So, why not pop in the next time you're passing and have a look around one of London’s premier cycle stores.
Customer Testimonials
"Just wanted to drop a quick email to thank your staff for their help last night. I came in with a bike that had a broken back wheel around half five last night, and didn't think I'd be able to get it sorted for a few days. Even though it was late when I arrived I was very impressed at how quickly your staff (it was a chap with a beard, didn't get his name) greeted me, identified the problem, and found the right wheel for me. I was even more impressed that you had time to fit it for me - in the time it took me to have a half over the road, it was fixed (earlier than they said it would be) and I was back on the road, and for a lot less money than I thought it would be. I'm also pretty sure that my chain and gears have been cleaned and oiled, which I didn't even ask for.
I was also helped by a girl with glasses and an American accent who was kind enough to carry my bike up the stairs and hold the door for me - small things I know, but generally indicative of an attitude to service which went beyond what I expected. Compared to another bike shop - who managed to sell me the wrong wheel, and then send me to another desk to get it refunded, and couldn't do anything until Friday, and then didn't even have the right wheel in stock - your staff are saints, and it's thanks to their efforts that I'll certainly be returning to your store if I have any problems in future. Many thanks,"
Ben S, 27th October 2011
"I'm just writing to say that whenever I deal with anyone at CycleSurgery on Great Portland Street everyone is very happy, pleased to see me and extremely helpful. My brother has the same experience."
Mr J Meadows, 6th August 2010
Workshop Services
Our workshop has all the necessary tools and parts to get your bike fixed up and back on the road, usually with same day service. If the repair requires a specialist part then we can special order it in for you and book your repair as soon as it arrives. Our workshop team are happy to answer customer enquiries and give good honest advice to help you decide what level of service your bike needs.
In order to give you a transparent overview of pricing for all activities carried out in our workshops, we have listed approximate costs below. All prices serve only as a guideline and can vary depending on the age, condition and type of bike. There is a minimum labour charge of £10. We will always happily give you an approximate quote for any jobs not listed below. All parts are charged separately.
Please note: There will be an additional labour charge for fitting new parts and accessories, e.g. Brake blocks, cables, chain etc.
For further details on what each service includes, please click on the service title below:
| Full Service | £130 |
|---|---|
| General Service | £55 |
| General Service + Drive Train De-Grease | £65 |
| Suspension Servicing | See here for details |
Wheel Building
Standard wheel building prices are below, although these may vary for specialist wheels e.g. bladed spokes, downhill, BMX or Brompton
| Standard (with purchase of new hub & rim) | £45 per wheel |
|---|---|
| Tubeless or BMX (with purchase of new hub & rim) | £50 per wheel |
| Optional Extras | |
| Black Spokes | £10 / wheel |
| Alloy nipples | £10 / wheel |
| Cut out old spokes | £10 / wheel |
General Maintenance
Labour charges for various maintenance jobs (Parts will be charged for separately)
| Front+rear gear adjustment | from £20 |
|---|---|
| Brake adjustment (not hydraulic) | from £10 |
| True wheel | from £15 |
| Replace broken spoke | from £20 |
| Fit new tube or tyre | from £12 |
| Fit new rear tube/tyre to hub geared bike | from £20 |
| Fit new rear tube or tyre (covered in chainguards) | from £25 |
| Fit new wheel (front) | from £15 |
| Fit new wheel (rear) inc. realignment of gears | from £22 |
| Hydraulic brake bleeding (per brake) | from £25 |
| Hydraulic brake service (per brake) | from £30 |
Replacement of Individual Parts
Labour charges for the replacement of individual parts (Parts will be charged for separately)
| Bottom bracket fit inc re-cutting of thread | from £30 |
|---|---|
| Bottom bracket fit for Hollowtech II type inc facing | from £30 |
| Headset inc headtube inspection | from £30 |
| Gear cable | from £15 |
| Brake block or cable (caliper brake) | from £15 |
| Brake block or cable (centre pull / V-brake) | from £15 |
| Fit new derailleur (front or rear) inc set up gears | from £30 |
| Block & chain inc gear set up, lube mechs & cables | from £30 |
Bike Storage Costs
We have very limited space for bike storage and would therefore ask that customers collect their bike on the day of repair. We are forced to charge a bike storage supplement of £10 per day, calculated from the day of repair to the day of collection.
Service Plans
Why not take the hassle and some of the cost out of maintaining your new cycle by choosing one of the new service plans that we have on offer? All our stores have fully functioning workshops with experienced mechanics who will keep your bike riding at its most efficient.
Our Service Plan Options
| Plan One - One General Service (RRP £55) within the first year of ownership * | £35 |
|---|---|
| Plan Two - Two General Services (RRP £110) within 18 months of ownership * | £65 |
| Plan Three - Three General Services (RRP £165) within two years of ownership * | £99 |
Our Service Plans can be purchased for cycles sold by Cycle Surgery at the time of purchase and up to 6 weeks after purchase only.
* Our Service Plans do not cover the cost of parts, suspension units, hydraulic brakes or parts de-greasing. Service Plan vouchers are non-replaceable and non-refundable. Click here for full Terms + Conditions
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Opening Hours
- Monday
- 8am - 7pm
- Tuesday
- 8am - 7pm
- Wednesday
- 8am - 7pm
- Thursday
- 8am - 7pm
- Friday
- 8am - 7pm
- Saturday
- 9am - 6pm
- Sunday
- 12pm - 6pm
Bank Holiday Hours
- Bank Holiday Monday
- 12pm - 6pm
Address
Manager
Tim Crowfoot
Workshop Manager
Jozsef Otto
