Shepherd's Bush Store
Our new west London store is set in a great area and contains a wide selection of bicycles and accessories for customers to choose from.
The store manager, Steve, loves to make sure that his customers have a great experience in the store, and leave with the confidence that comes from having received good advice from a team that are more than happy to share their knowledge.
Riding bicycles is our passion!
"AMAZING Customer Service from Alex in your W12 store! I demand his promotion!"
Twitter user @jphmcsorley, 9th August 2013
"Hi - I just visited your store in Shepherds Bush. Customer service isn't a common thing in London today - but your guy Stephen is a complete legend! Top bloke. I put my bike in for a service and he went above and beyond to ensure it was to standard - even adjusted to fit me.
Thank you! the next whimsical purchase I make (Bike wise) will be from there! "
Mikey C, 30th May 2013
"I just wanted to say how hugely impressed I was when I went to your Shepherd's Bush store today. Steve at the store was of huge help, asked really insightful questions and obviously really, really knew his stuff. It's because of him I'll be returning to buy a road bike once I've spoken to a few friends as he suggested. It's also because of him that should I need any more bikes or equipment, I'll be coming straight back. Rare to come across such great service these days and I left feeling thoroughly enthused. Great bloke, great service, thank you."
Dan, 18th July 2012
"I just wanted to give you some feedback on the amazing service I always receive at the Shepherd's Bush branch of CycleSurgery. It's my local bike shop so I pop in regularly - every time I find the service and advice exceeds my expectations. All staff I have dealt with have been great but a special mention should go to John - so friendly, helpful and pleasant to deal with."
Ed, 18th July 2012
"I just wanted to say what a great service I received from your Shepherds Bush store today. I took in a bike to be built, and not only did they do a great job, but they did it straight away and really quickly. While I was waiting, I stayed in store and spoke with the guys on the shop floor about my upcoming charity ride from Lands End to John o Groats, unsupported. They gave me some great advice, and suggested great training rides. These guys are a real asset to your company, and I really appreciate the great service I received. Thanks"
Jason, 22nd June 2012
Our Workshop mechanics are Cytec qualified which is the benchmark for quality service in our industry. Our workshop has all the necessary tools and parts to get your bike fixed up and back on the road, usually with same day service. If the repair requires a specialist part then we can special order it in for you and book your repair as soon as it arrives. Our workshop team are happy to answer customer enquiries and give good honest advice to help you decide what level of service your bike needs.
In order to give you a transparent overview of pricing for all activities carried out in our workshops, we have listed approximate costs below. All prices serve only as a guideline and can vary depending on the age, condition and type of bike. There is a minimum labour charge of £10. We will always happily give you an approximate quote for any jobs not listed below. All parts are charged separately.
Please note: There will be an additional labour charge for fitting new parts and accessories, e.g. Brake blocks, cables, chain etc.
For further details on what each service includes, please click on the service title below:
|Back on the road Service||£30|
|General Service (including de-grease)||£60|
|Suspension Servicing||See here for details|
Standard wheel building prices are below, although these may vary for specialist wheels e.g. bladed spokes, downhill, BMX or Brompton
|Standard (with purchase of new hub & rim)||£40 per wheel|
Labour charges for various maintenance jobs (Parts will be charged for separately)
|Front+rear gear adjustment||from £20|
|Brake adjustment (not hydraulic)||from £10|
|True wheel||from £15|
|Replace broken spoke||from £20|
|Fit new tube or tyre||from £12 (£20 for both wheels)|
|Fit new rear tube/tyre to hub geared bike||from £20|
|Fit new rear tube or tyre (covered in chainguards)||from £20|
|Fit new wheel (front)||from £15|
|Fit new wheel (rear) inc. realignment of gears||from £20|
|Hydraulic brake bleeding (per brake)||from £25|
|Hydraulic brake service (per brake)||from £30|
Labour charges for the replacement of individual parts (Parts will be charged for separately)
|Bottom bracket fit inc re-cutting of thread||from £30|
|Bottom bracket fit for Hollowtech II type inc facing||from £30|
|Headset inc headtube inspection||from £30|
|Gear cable||from £15|
|Brake block or cable (caliper brake)||from £15|
|Brake block or cable (centre pull / V-brake)||from £15|
|Fit new derailleur (front or rear) inc set up gears||from £30|
|Block & chain inc gear set up, lube mechs & cables||from £30|
|Full Mudguard Sets||£20|
|Misc Accessory Fitting||£10|
Bike Storage Costs
We have very limited space for bike storage and would therefore ask that customers collect their bike on the day of repair. We are forced to charge a bike storage supplement of £10 per day, calculated from the day of repair to the day of collection.
Why not take the hassle and some of the cost out of maintaining your new cycle by choosing one of the new service plans that we have on offer? All our stores have fully functioning workshops with experienced mechanics who will keep your bike riding at its most efficient.
Our Service Plan Options
|Plan One - One General Service (RRP £60) within the first year of ownership *||£40|
|Plan Two - Two General Services (RRP £120) within 18 months of ownership *||£70|
|Plan Three - Three General Services (RRP £180) within two years of ownership *||£100|
Our Service Plans can be purchased for cycles sold by Cycle Surgery at the time of purchase and up to 6 weeks after purchase only.
* Our Service Plans do not cover the cost of parts, suspension units, hydraulic brakes or parts de-greasing. Service Plan vouchers are non-replaceable and non-refundable. Click here for full Terms + Conditions
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- 9am - 7pm
- 8am - 7pm
- 9am - 7pm
- 8am - 7pm
- 9am - 7pm
- 9am - 6pm
- 10am - 4pm
Tel: 0208 749 5700