Spitalfields Store
Our fully equipped workshop and Cytech Qualified mechanics have been helping city cyclists get where they're going for more than ten years. The experienced team - headed by Workshop Manager Justin - offers same day service on scheduled repairs and will always try to fit in on-the-spot jobs where possible.
Spitalfields is serious about servicing. Is there a shiny upgrade you just have to get? Perhaps your commute bike's Summer tune-up is due? Or maybe you ate dirt at the weekend and the wheels are looking a little wobbly? Call the store, or just drop in and you'll get the advice and the service you need - 7 days a week.
We are continuing our partnership with the specialist running store Runner's Need. This enables us to offer not just the best in cycling, but also all the best equipment for running and triathlon under one roof.Our Store Manager, Eben, puts it like this:
"10 years ago I used to visit the Spitalfields store as a customer and was always impressed with the depth of knowledge the guys had back then, now I'm the guy on the other side of the counter with the grubby hands! The thing is the knowledge is all still right here. We all ride the same as you do - mountain, road and urban - and we pride ourselves on knowing the answers to those niggling bike questions you have: stronger, lighter, faster, comfier. Having the stock and knowing our stuff - it's what we do."
Customer Testimonials
"Thank you for everything and arranging my new bike, Cycle Surgery deliver in every department and also for such a large organisation the stores are perfectly joined up. This is why I have bought my 5th bike from Cycle Surgery."
Howard, 27th July 2011
"I want to sing the praises of the Spitalfields Cycle Surgery. I went in with a Trek Madone with a very poorly bottom bracket. The bike had sat with [another bike company] for a week while they waited to compile an order from their suppliers. By this time I had only 4 days to get my bike sorted before I was off to the Tour de France in Brittany..
With no real hope, I went to the Spitalfields Cycle Surgery. They could not have been more helpful. Justin, the workshop manager, looked at the problem, got in touch with Trek to source the part directly, and as an interim measure, rebuilt a "frankenstein" bottom bracket in case the part didn't show up.
The part didn't show - even Cycle Surgery couldn't work miracles but the bottom bracket Justin had built up from his own stock of bits lasted for 300 miles over 3.5 days without any problems. When I came back the new bottom bracket was fitted the day I took the bike in.
I would have had a miserable time without Justin's and the team's help. The rest of the team were fantastic and you really get a sense that they enjoy working in a great bike shop with a local bike shop feel.
I would recommend them to anybody. Treat them with respect, they look after our rides!"
C Hobbs, 22nd July 2011
"...I then took interest in the 2011 model [of the Specialized Allez], it was slightly out of my price range. Kimberley said, take your time, have a coffee and come back or cool off and come back on Monday, we can hold the bike till then. Her colleagues were good humoured and made me feel at ease. I went for a coffee with my brother and then came back.
Kimberley was so down to earth, she listened, gave me all the time in the world, at no point did I feel pressured or intimidated. She answered all my stupid questions and never once showed any arrogance. Please thank her for expert customer service, the team on that day were great and a pleasure to be around.
I think every cycle retailer should treat every customer as a potential sale even if its not on that day. Plant that seed into my head about the level of customer service I can expect and it can sway my decision."
Mr K Chavda, 16th April 2011
"I recently purchased a bike from your Strype Street store. I used the tax free cycle scheme so had dealings with James Robertson as well as the staff at the store. Both the staff in the store and James were exceptionally helpful. I had a specific bike in mind and called your online centre to confirm if the bike was in stock – it was and the numbers they gave on stock volumes were accurate. The [other bike company] had been particularly poor at this by way of comparison.
The process was very straight forward. James in particular went out of his way to get the tax free cycle scheme in place for me.
In short, I was very impressed..."
Mr G Atkinson, 18th August 2010
"Just wanted to say I had some great service this morning when trying to replace brake pad on my Trek Fuel. [Justin] helped me fit the new pads and advised me on how to do it, all in about 5 minutes. Most impressed!"
Mr B Harrington, 6th August 2010
Workshop Services
Our Workshop mechanics are Cytec qualified which is the benchmark for quality service in our industry. Our workshop has all the necessary tools and parts to get your bike fixed up and back on the road, usually with same day service. If the repair requires a specialist part then we can special order it in for you and book your repair as soon as it arrives. Our workshop team are happy to answer customer enquiries and give good honest advice to help you decide what level of service your bike needs.
In order to give you a transparent overview of pricing for all activities carried out in our workshops, we have listed approximate costs below. All prices serve only as a guideline and can vary depending on the age, condition and type of bike. There is a minimum labour charge of £10. We will always happily give you an approximate quote for any jobs not listed below. All parts are charged separately.
Please note: There will be an additional labour charge for fitting new parts and accessories, e.g. Brake blocks, cables, chain etc.
For further details on what each service includes, please click on the service title below:
| Full Service | £130 |
|---|---|
| General Service | £55 |
| General Service + Drive Train De-Grease | £65 |
| Suspension Servicing | See here for details |
Wheel Building
Standard wheel building prices are below, although these may vary for specialist wheels e.g. bladed spokes, downhill, BMX or Brompton
| Standard (with purchase of new hub & rim) | £45 per wheel |
|---|---|
| Tubeless or BMX (with purchase of new hub & rim) | £50 per wheel |
| Optional Extras | |
| Black Spokes | £10 / wheel |
| Alloy nipples | £10 / wheel |
| Cut out old spokes | £10 / wheel |
General Maintenance
Labour charges for various maintenance jobs (Parts will be charged for separately)
| Front+rear gear adjustment | from £20 |
|---|---|
| Brake adjustment (not hydraulic) | from £10 |
| True wheel | from £15 |
| Replace broken spoke | from £20 |
| Fit new tube or tyre | from £12 |
| Fit new rear tube/tyre to hub geared bike | from £20 |
| Fit new rear tube or tyre (covered in chainguards) | from £25 |
| Fit new wheel (front) | from £15 |
| Fit new wheel (rear) inc. realignment of gears | from £22 |
| Hydraulic brake bleeding (per brake) | from £25 |
| Hydraulic brake service (per brake) | from £30 |
Replacement of Individual Parts
Labour charges for the replacement of individual parts (Parts will be charged for separately)
| Bottom bracket fit inc re-cutting of thread | from £30 |
|---|---|
| Bottom bracket fit for Hollowtech II type inc facing | from £30 |
| Headset inc headtube inspection | from £30 |
| Gear cable | from £15 |
| Brake block or cable (caliper brake) | from £15 |
| Brake block or cable (centre pull / V-brake) | from £15 |
| Fit new derailleur (front or rear) inc set up gears | from £30 |
| Block & chain inc gear set up, lube mechs & cables | from £30 |
Bike Storage Costs
We have very limited space for bike storage and would therefore ask that customers collect their bike on the day of repair. We are forced to charge a bike storage supplement of £10 per day, calculated from the day of repair to the day of collection.
Service Plans
Why not take the hassle and some of the cost out of maintaining your new cycle by choosing one of the new service plans that we have on offer? All our stores have fully functioning workshops with experienced mechanics who will keep your bike riding at its most efficient.
Our Service Plan Options
| Plan One - One General Service (RRP £55) within the first year of ownership * | £35 |
|---|---|
| Plan Two - Two General Services (RRP £110) within 18 months of ownership * | £65 |
| Plan Three - Three General Services (RRP £165) within two years of ownership * | £99 |
Our Service Plans can be purchased for cycles sold by Cycle Surgery at the time of purchase and up to 6 weeks after purchase only.
* Our Service Plans do not cover the cost of parts, suspension units, hydraulic brakes or parts de-greasing. Service Plan vouchers are non-replaceable and non-refundable. Click here for full Terms + Conditions
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Opening Hours
- Monday
- 8am - 7pm
- Tuesday
- 8am - 7pm
- Wednesday
- 8am - 7pm
- Thursday
- 8am - 7pm
- Friday
- 8am - 7pm
- Saturday
- 9am - 6pm
- Sunday
- 11am - 5pm
Bank Holiday Hours
- Bank Holiday Monday
- 11am - 5pm
Address
Manager
James Allodi
Assistant Manager
Sam Bannister
Workshop Manager
Justin Sullivan
Mechanic
Daruz Duleba
