Victoria Store

CycleSurgery Victoria has in excess of 150 bikes on display for the discerning cyclist to choose from, along with the best cycling clothing and accessories in London and offering convenient street level access.

The Victoria store has all the elements cyclists have come to expect from CycleSurgery: Experienced and knowledgeable staff (all of whom are cyclists), along with a fully equipped workshop with qualified, attentive mechanics using the latest tools and technology to maintain and service every bike from urban commuting and folding through to competition level road, trail and downhill bikes.

Victoria Bike Shop - CycleSurgery

RunnersNeed logo

The specialist running company, Runners Need, comes to Victoria, offering a large selection of running shoes and apparel - everything that runners need!

Customer Testimonials

"The Victoria store is superb – only small, but they can of course order in anything you need – and the service, knowledge and friendliness is top notch.

I took my bike in for a service to solve out a problem with the rear hub. They looked at it, advised a course of action, let me take the bike back while they ordered the parts and then I brought it back in and they fitted them and did a service. It wasn’t cheap - £80+ with parts, and didn’t solve the problem. There was no hassle. They took the bike in the following week and did another full service including an oil bath, I think it was called – sounded messy, and that did the trick. For this second service they didn’t charge a penny. End result – reasonable cost – especially when they had the bike in on three separate occasions, problem solved, and me happy to recommend them. Thanks very much Alex.”

Tom O, 24th June 2013

"I recently bought a Brompton through the Cycle to Work scheme. I was really eager to buy the bike from an independent bike store however was sadly disappointed by the level of stock that these seemed to offer. Reluctantly I walked into the CycleSurgery store in Victoria, London and was met with some of the best customer service I have ever received. Almost without exception I was approached by the friendly, enthusiastic and knowledgeable staff members who all made the experience of choosing a bike and learning about the different credentials utterly enjoyable.

In particular, (and forgive me if I have their names down wrongly) but Ifraca was a particularly forthcoming salesgirl who helped me process my order and Mark (who I believe was an assistant manager) was unbelievably patient and professional when I came in to collect my Brompton. Mark knew who I was before I even told why I had come and then he seemed in no hurry at all to explain how to care for and construct my bike.

All in all a brilliant display of service and I hope that this can be fed back to the staff.

Ps my Brompton is the best,"

Elspeeth C, 29th April 2013

"A quick note to say thanks for fixing my Brompton rear light today, especially for hurrying to get it ready in time. I had to pedal a bit harder than usual, but caught my train in the end!"

Jeremy P, 22nd January 2013

"I have been repeatedly impressed by your excellent customer service, most recently twice at the Victoria store.

I have been in with faults with my new bike and, both times, the staff have been helpful, prompt and informative dealing with my issue in a courteous and efficient way. This is despite my bike being relatively cheap and myself not necessarily being a 'high value customer'.

As I said, despite hearing great things about the customer service at Cycle Surgery generally, I have been impressed by the way I have been treated at the Victoria store; they are a credit to your chain."

Paul G, 21st November 2012

"I just wanted to bring to your attention the truly excellent service that I've received in the store over the last couple of days.

Last week I noticed a noise from the rear of my Cube road bike, purchased from Cycle Surgery 2 months ago. I brought it to the store and I have to say the service couldn't have been better and especially that of your mechanic Darek. Over 2 days he worked to track down the fault (it seems the spokes needed re tensioning) and took the time to keep me updated throughout, superb customer service from someone who clearly knows his stuff and has a passion for bikes.

Please pass on my thanks to Darek and the team at Victoria; I have now found a bike shop that I can rely on and you can be certain of my ongoing custom."

Richard G, 20th September 2012

"Thank you again today for your helpful advice. I have tried alternative bike shops for repairs on my Brompton from time to time, but always regret it and come back to Cycle Surgery for your excellent products and friendly, high quality service. You and your colleagues always know what you're talking about bike-wise and go the extra mile."

Andrew L, 13th September 2012

"Had some problems with my bike yesterday after riding up to watch the road race and just wanted to say thanks to James W who was really helpful in your store. Many Thanks."

Spencer D, 29th July 2012

"You certainly lived up to your name today! I live in SE London and had cycled to Richmond to watch the Mens Olympic road race; and was planning to watch the end of the race with friends in East London. Somewhere around Battersea, a spoke popped on my rear wheel and I limped into town desperately searching for a cycle shop. I could see a humiliating train journey home looming! Two of your competitors said they couldn't help, they were too busy. I remembered your shop in Victoria and got there feeling the wheel get more and more buckled. Thankfully, Jimmy, Andy and Danny sorted the whole thing replacing my wheel adjusting everything and allowing me to carry on and have a great day. Big shout to those guys, they really did the trick!"

Iain M, 28th July 2012

"Thank you very much for good service yesterday. Jimmy was wonderful and fixed my brake on the spot and enabled me to get to my meeting on time. Then later, when I had to come back with a puncture, and the repair was late, Mike was very calming! Many thanks."

Lucy C, 18th July 2012

"Just to say thank you to Jimmy and the American/Canadian Assistant for their help in finding me a reflector and advice on what bike and bike events to aim for.

Really appreciated the gracious time and attention you provided, and will certainly be using Cycle Surgery in the future thanks to my experience last night."

Sophie C, 6th July 2012

"I'd just like to let you know that I've visited your store in Victoria and received exceptional service. I explained my situation and the gentleman who served me was very kind and explained all the options. I often find it daunting entering specialist shops that I don't know too much about, but the friendly attitude that your staff have put me at ease right away.

Craig C, 3rd July 2012

Workshop Services

cytech logo

Our Workshop mechanics are Cytec qualified which is the benchmark for quality service in our industry. Our workshop has all the necessary tools and parts to get your bike fixed up and back on the road, usually with same day service. If the repair requires a specialist part then we can special order it in for you and book your repair as soon as it arrives. Our workshop team are happy to answer customer enquiries and give good honest advice to help you decide what level of service your bike needs.

In order to give you a transparent overview of pricing for all activities carried out in our workshops, we have listed approximate costs below. All prices serve only as a guideline and can vary depending on the age, condition and type of bike. There is a minimum labour charge of £10. We will always happily give you an approximate quote for any jobs not listed below. All parts are charged separately.

Please note: There will be an additional labour charge for fitting new parts and accessories, e.g. Brake blocks, cables, chain etc.

For further details on what each service includes, please click on the service title below:

Back on the road Service£30
General Service (including de-grease)£60
Full Service£120
Suspension ServicingSee here for details

Wheel Building

Standard wheel building prices are below, although these may vary for specialist wheels e.g. bladed spokes, downhill, BMX or Brompton

Standard (with purchase of new hub & rim)£40 per wheel

General Maintenance

Labour charges for various maintenance jobs (Parts will be charged for separately)

Front+rear gear adjustmentfrom £20
Brake adjustment (not hydraulic)from £10
True wheelfrom £15
Replace broken spokefrom £20
Fit new tube or tyrefrom £12 (£20 for both wheels)
Fit new rear tube/tyre to hub geared bikefrom £20
Fit new rear tube or tyre (covered in chainguards)from £20
Fit new wheel (front)from £15
Fit new wheel (rear) inc. realignment of gearsfrom £20
Hydraulic brake bleeding (per brake)from £25
Hydraulic brake service (per brake)from £30

Replacement of Individual Parts

Labour charges for the replacement of individual parts (Parts will be charged for separately)

Bottom bracket fit inc re-cutting of threadfrom £30
Bottom bracket fit for Hollowtech II type inc facingfrom £30
Headset inc headtube inspectionfrom £30
Gear cablefrom £15
Brake block or cable (caliper brake)from £15
Brake block or cable (centre pull / V-brake)from £15
Fit new derailleur (front or rear) inc set up gearsfrom £30
Block & chain inc gear set up, lube mechs & cablesfrom £30
Full Mudguard Sets£20
Computer£10
Rack£15
Grips/Bar tape£10
Misc Accessory Fitting£10

Bike Storage Costs

We have very limited space for bike storage and would therefore ask that customers collect their bike on the day of repair. We are forced to charge a bike storage supplement of £10 per day, calculated from the day of repair to the day of collection.

Service Plans

Why not take the hassle and some of the cost out of maintaining your new cycle by choosing one of the new service plans that we have on offer? All our stores have fully functioning workshops with experienced mechanics who will keep your bike riding at its most efficient.

Our Service Plan Options

Plan One - One General Service (RRP £60) within the first year of ownership *£40
Plan Two - Two General Services (RRP £120) within 18 months of ownership *£70
Plan Three - Three General Services (RRP £180) within two years of ownership *£100

Our Service Plans can be purchased for cycles sold by Cycle Surgery at the time of purchase and up to 6 weeks after purchase only.

* Our Service Plans do not cover the cost of parts, suspension units, hydraulic brakes or parts de-greasing. Service Plan vouchers are non-replaceable and non-refundable. Click here for full Terms + Conditions


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Opening Hours

Monday
8am - 7pm
Tuesday
8am - 7pm
Wednesday
8am - 7pm
Thursday
8am - 7pm
Friday
8am - 7pm
Saturday
9am - 6pm
Sunday
11am - 5pm

Bank Holiday Hours

Bank Holiday Monday
10am - 6pm

Address

CycleSurgery
26
Palace Street,
Victoria,
London
SW1E 5JD
UK

Contact Details

Email: Victoria@cyclesurgery.com

Tel: 0207 630 4959

Manager

Doug Naisbitt

Assistant Manager

Dan Brace

Workshop Manager

Darek Bobrek

Mechanic

Alex Brown

Bike Brands in Store

  • Brompton
  • Charge
  • Early Rider
  • Giant
  • Pashley
  • Pinarello
  • Specialized
  • Whyte
  • Wilier