West Hampstead Store
Having been refurbished, CycleSurgery West Hampstead, has the charms and welcome of a local bike shop, with the style and wow factor that you have come to expect!
With a chilled and welcoming atmosphere, why not pop into check out our huge range of stock, whether it's a pump adaptor or a £3000 bike, no request is too big or too small.
We have the small shop feel with all the latest bikes and kit, and without all the dirty bits!Our showroom is spread over two floors, we always have around 175 bikes on the premises, offering a great selection of the top brands - the latest bikes, clothing and kit.
The Manager of the shop (Matthew) explains the joys of West Hampstead:
"Being a local bike shop is all about the service we offer, from fixing a punctured bugaboo; stripping down a high end road bike for the next race, or tinkering with your mountain bike for the next weekend thrash of the heath with your mates, this is a great shop to work in, all the latest products, with that something you just don't get elsewhere. Come and check us out, we've got something for you"
There is a real sense of community in the area as the store is surrounded by cafés, restaurants and the type of local shops that make up a thriving high street - baker, green grocer and a great bookshop next door.
CycleSurgery West Hampstead is the most suburban of the original London CycleSurgerys and has been here since 1999. Over this time the workshop has remained the linchpin of the store, our workshop is staffed by Cytech qualified mechanics, and is open for servicing 5 days a week.
We offer full test ride facilities, a great clothing range and the best range of children's bikes in northwest London. Why not pop in and see us sometime? It may also come in handy to remember that our shop floor guys will do almost anything for cake...
Customer Testimonials
"As an avid road cyclist and racer for over 20 years, I have worked with many bike shops and numerous mechanics. I just wanted you to know that your Team at the West Hampstead Cycle Surgery Store is, by far, the best group of cycling professionals I have ever dealt with.
Martin, the manager, is extremely knowledge, incredibly courteous, and exceptionally thorough. The mechanics, Antonis and Matt, are absolutely top-notch!
Recently, I had two existing bikes built up with the new Dura Ace Di2 transmissions. Given the age of the framesets (they were not Di2 ready), Martin, Antonis and Matt were absolutely amazing making the change-out work. Their technical expertise, amazing resourcefulness, and extreme patience were extraordinary.
As a result, I have been - and will continue to be - referring every cyclist I know to this shop."
Regards, Jeff M, 30th August 2011
"Just wanted to feedback on the service I had for my bike. I picked it up first thing this morning - Thursday - having dropped it off Tuesday evening. In the intervening time Mat (think that's right?), turned my rather tired bike back into something that's a pleasure to ride. Just got to work and felt I had to say thank you for the job. It came in about £10 under what he'd thought it might be, and it really does feel like I've got a new bike.
So - thanks to all at Cycle Surgery West Hampstead"
Ed H, 26th July 2011
"Just a quick note in praise of your excellent mechanic. I popped in on the way home from work to ask about a technical issue I have had trouble finding an answer to from 5 other london bike shops. The mechanic was knowledgeable, very helpful and interested in solving the problem. I went away having bought the cassette I needed and some good advice!"
Matt R, 26th May 2011
"Thanks for all the great work. Like I've said before it is hard to find good bike mechanics. I usually spend two weeks after I get my bike back from the workshop tuning it and getting it back running smoothly, but not at West Hampstead. With Mat and Antonis in the workshop, everything works smoothly straight from the shop. When I get my bike back from a service it is like having a new bike. Thanks too for building up two bikes for me, the Van Nicholas long-travel hardtail and most recently my singlespeed commuter. I'm loving the commuter right now, breezing my way to work along the canal each morning."
Tim C, 12th April 2011
Workshop Services
Our Workshop mechanics are Cytec qualified which is the benchmark for quality service in our industry. Our workshop has all the necessary tools and parts to get your bike fixed up and back on the road, usually with same day service. If the repair requires a specialist part then we can special order it in for you and book your repair as soon as it arrives. Our workshop team are happy to answer customer enquiries and give good honest advice to help you decide what level of service your bike needs.
In order to give you a transparent overview of pricing for all activities carried out in our workshops, we have listed approximate costs below. All prices serve only as a guideline and can vary depending on the age, condition and type of bike. There is a minimum labour charge of £10. We will always happily give you an approximate quote for any jobs not listed below. All parts are charged separately.
Please note: There will be an additional labour charge for fitting new parts and accessories, e.g. Brake blocks, cables, chain etc.
For further details on what each service includes, please click on the service title below:
| Full Service | £130 |
|---|---|
| General Service | £55 |
| General Service + Drive Train De-Grease | £65 |
| Suspension Servicing | See here for details |
Wheel Building
Standard wheel building prices are below, although these may vary for specialist wheels e.g. bladed spokes, downhill, BMX or Brompton
| Standard (with purchase of new hub & rim) | £45 per wheel |
|---|---|
| Tubeless or BMX (with purchase of new hub & rim) | £50 per wheel |
| Optional Extras | |
| Black Spokes | £10 / wheel |
| Alloy nipples | £10 / wheel |
| Cut out old spokes | £10 / wheel |
General Maintenance
Labour charges for various maintenance jobs (Parts will be charged for separately)
| Front+rear gear adjustment | from £20 |
|---|---|
| Brake adjustment (not hydraulic) | from £10 |
| True wheel | from £15 |
| Replace broken spoke | from £20 |
| Fit new tube or tyre | from £12 |
| Fit new rear tube/tyre to hub geared bike | from £20 |
| Fit new rear tube or tyre (covered in chainguards) | from £25 |
| Fit new wheel (front) | from £15 |
| Fit new wheel (rear) inc. realignment of gears | from £22 |
| Hydraulic brake bleeding (per brake) | from £25 |
| Hydraulic brake service (per brake) | from £30 |
Replacement of Individual Parts
Labour charges for the replacement of individual parts (Parts will be charged for separately)
| Bottom bracket fit inc re-cutting of thread | from £30 |
|---|---|
| Bottom bracket fit for Hollowtech II type inc facing | from £30 |
| Headset inc headtube inspection | from £30 |
| Gear cable | from £15 |
| Brake block or cable (caliper brake) | from £15 |
| Brake block or cable (centre pull / V-brake) | from £15 |
| Fit new derailleur (front or rear) inc set up gears | from £30 |
| Block & chain inc gear set up, lube mechs & cables | from £30 |
Bike Storage Costs
We have very limited space for bike storage and would therefore ask that customers collect their bike on the day of repair. We are forced to charge a bike storage supplement of £10 per day, calculated from the day of repair to the day of collection.
Service Plans
Why not take the hassle and some of the cost out of maintaining your new cycle by choosing one of the new service plans that we have on offer? All our stores have fully functioning workshops with experienced mechanics who will keep your bike riding at its most efficient.
Our Service Plan Options
| Plan One - One General Service (RRP £55) within the first year of ownership * | £35 |
|---|---|
| Plan Two - Two General Services (RRP £110) within 18 months of ownership * | £65 |
| Plan Three - Three General Services (RRP £165) within two years of ownership * | £99 |
Our Service Plans can be purchased for cycles sold by Cycle Surgery at the time of purchase and up to 6 weeks after purchase only.
* Our Service Plans do not cover the cost of parts, suspension units, hydraulic brakes or parts de-greasing. Service Plan vouchers are non-replaceable and non-refundable. Click here for full Terms + Conditions
View CycleSurgery West Hampstead in a larger map
Opening Hours
- Monday
- 9am - 6pm
- Tuesday
- 8am - 7pm
- Wednesday
- 9am - 6pm
- Thursday
- 8am - 7pm
- Friday
- 9am - 6pm
- Saturday
- 9am - 6pm
- Sunday
- 11am - 5pm
Bank Holiday Hours
- Bank Holiday Monday
- 11am - 5pm
- Tuesday 5th June
- 11am - 5pm
Address
Manager
Matthew Glance
Assistant Manager
James Goudie
Workshop Manager
Antonis Efthimakis
Mechanic
Mihaly Dudas
