Since 1992, we've worked hard to provide you, our customers, with the best brands in cycling and unrivalled expert service to help keep you in the saddle. Sadly, it's almost time for us to say goodbye but whilst we might be winding down, we’re committed to offering the best service possible, right until the very end. 

Frequently Asked Questions

- What happens to my warranty? 

  • Your product warranty will still be valid. Please contact customer services if you have a warranty-related concern.

- What happens to my vouchers? 

  • Cycle Surgery gift vouchers can be redeemed through any of our other businesses: Cotswold Outdoor, Snow+Rock and Runners Need
  • For queries relating to Cycle to Work vouchers, please contact your voucher provider.

- Can I still return unwanted items?

- Can I price match already purchased goods?

- Will any stores reopen? 

  • Sadly, due to the combination of COVD-19 and our closure, some of our stores will not reopen.
  • However, we are constantly reviewing government guidelines in the hope of reopening some of the remaining Cycle Surgery stores in a safe and responsible way.
  • To check if a store has been closed permanently, please see our store pages.

- Will shops be available for bike repairs if any reopen? 

  • We anticipate that if a store reopens, bike repairs will be available.

For any additional questions or queries, contact customer service.