Our promise to you: If you find a product at a lower price, anywhere within the EU, we’ll match it or refund the difference up to seven days after purchase.
At Cycle Surgery we are committed to delivering a fantastic selection of products at the most competitive prices. We monitor our key competition to make sure that we are not beaten on price.
Our Price Pledge gives you the added security that should you find a product at a lower price anywhere within the EU, either in store or online, we will match it for you. This offer even applies up to 7 days after purchase.
You will need to contact our Customer Service Team on 0845 376 7679, or via firstname.lastname@example.org with evidence of the lower price. This can be, for example, a copy of an ad, a screen grab or a reference to a web page that the team can use to verify the price based on the Terms & Conditions below. The more information you can provide the quicker and easier it will be for us to verify your price challenge to give you the best price possible.
Simply take evidence of the lower price (as per above) into the store with you and show it to one of the team in store.
- The product in question must be identical in style, year, specification, size and colour.
- The competitor store or website must have the product in stock and available for immediate purchase or delivery.
- The Price Pledge can be claimed against any competitor based in the UK Mainland or EU Countries, in store or online. However, they must be an authorised retailer, i.e. not a sole trader or auction site.
- Where we match an internet price we will take the competitor’s shipping cost into account to work out the total price.
- Where we are comparing a price in a different currency to that used on our website we will convert this to GBP (£) at the exchange rate in effect at the time of purchase.
- We will match only against the advertised price offered by the competitor, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher codes.
- We will match within 7 days of receipt of purchase.
- All Price Pledge transactions are carried out at the discretion of Cycle Surgery.
- We reserve the right to withdraw the Price Pledge at any time.
- Our Price Pledge excludes our Gatwick Airport store and other duty free outlets.